Returns Policy

1. Our approach

If something arrives faulty, damaged, or doesn't match what was quoted, we'll make it right. We follow the Consumer Protection Act, 2008 (CPA).

2. When you can return

• Faulty or damaged on arrival — let us know within 7 days and we'll arrange a replacement, repair, or refund.
• Defects within the implied warranty period — covered under the CPA's 6-month implied warranty.
• Wrong item delivered — we'll collect at our cost and replace.

3. What's not covered

• Items damaged through misuse, neglect, or installation outside the manufacturer's specification.
• Custom or made-to-order items, unless faulty.

4. How to start a return

Email info@good-earth.local with your order or quote reference, a description of the issue, and photos if relevant. We'll respond within 2 business days with next steps.

Last updated: 3 June 2026